At HalloBALI, we understand that unforeseen circumstances can sometimes affect travel plans. Here is an overview of our cancellation policy:
In general, purchases of products on our website are considered non-refundable. Our primary approach is to facilitate alterations to your bookings, allowing you to adjust your plans if needed. However, it is essential to note that cancellations are subject to our discretion, and approval may be granted in certain circumstances.
If we do grant permission for cancellation, it is important to be aware if the potential financial consequences:
- Cancellation More than One Month Before Usage Date
In this case, a 25% penalty of the total payment will be applied. Please keep in mind that remaining amount may be refunded to you.
- Cancellation Within One Month Before Usage Date
If the cancellation occurs within one month before the intended usage date, a 50% penalty of the total payment will be applied. Please keep in mind that remaining amount may be refunded to you.
- Cancellation Within One Week Before Usage Date
If the cancellation occurs within one week before the intended usage date, the settled payment becomes non-refundable, resulting in a full forfeiture.
Our goal is to provide flexibility while maintaining fairness, and we strive to accommodate your needs whenever possible. However, it is essential to consider the potential financial implications associated with cancellations, and we encourage you to explore alternative options such as alterations or rescheduling to make the most of your travel plans.
If you find yourself in a situation that requires a cancellation or alteration, please do not hesitate to reach out to our team. We will do our best to assist you, considering specific circumstances and the products involved. Your satisfaction is our priority, and we are here to help you navigate any changes to your travel arrangements.